Frequently Asked Questions

Popular Questions

  • Is your tableware dishwasher safe?

    Yes. All our work is high-fired to 1260°C (vitrified stoneware) so you can safely put them in the dishwasher.

  • Will my item look exactly like the photo?

    We attempt to display product images as accurately as possible. However, due to lighting variations and different devices, the colour in the image may vary slightly from the actual colour of the item.

  • Why does some of your work look wonky and imperfect?

    We don't do perfect! In fact, because each item is 100% hand-made and 100% unique, it would be impossible. Many of our items are purposely made to have organic, free-form shapes - it's just one of the key ingredients that make our work beautiful.

  • What are the micro cracks in some of our work?

    The micro-cracks you see on some of our items is due to “glaze crazing” and is a desired feature in some glazes. Don’t worry, glaze craze is not a crack and will not affect the functional or hygienic aspects of your piece(s).

  • How do I best care for handmade ceramics?

    Ceramic tableware is strong and durable but it can break if knocked or dropped so handle it with care. If washing in the dishwasher be sure nothing is going to fall or bump against your item while it is washing.

  • Do you donate products for giveaways?

    We love to help but unfortunately, we can’t help with every cause. Our chosen cause for 2020 is Lucky Stars Sanctuary. Lucky Stars care for animals and alleviate animal suffering by providing refuge and treatment. They also deliver education to the community about animal welfare issues and care.

  • What is wabi-sabi

    In traditional Japanese aesthetics, wabi-sabi (侘寂) is a world view centered on the acceptance of transience and imperfection. The aesthetic is sometimes described as one of beauty that is "imperfect, impermanent, and incomplete.


Payment & Shipping

  • Which payment methods are available?

    Payment is simple and secure. You can pay via Paypal, with your credit card or by direct deposit.

  • What are your Australian delivery costs

    We aim to keep shipping costs low. Shipping within Australia is just $15 per order.

  • Do you ship internationally?

    Please contact us about international shipping.

  • Can I track my order?

    Yes, orders have a tracking number and in some cases may require a signature on delivery. You will receive a notification with a tracking number once your order is dispatched.

  • How long will my order take to arrive?

    Delivery usually takes 7-14 days from the date of your order.

  • What if my my item(s) is damaged during transit?

    We take great care in packaging so your items arrive safely. In the unfortunate event where goods arrive damaged during transit, please take note of any damage to both the packaging and item(s).

    Please contact us with 24 hours of the receipt of the goods.


Do you still have questions left?

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